Support
How can we help?
Find answers to common questions, browse our help articles, or chat with us directly.
Still need help?
We usually reply within a few hours during US business hours.
Or email info@beaconed.ai
Frequently asked questions
Getting started
What is Beaconed?
Beaconed makes your Shopify products visible to AI shopping agents like ChatGPT, Perplexity, Google AI Overviews, and Claude. We score every product for AI readiness, suggest specific fixes, and let you apply them with one click.
How do I install Beaconed?
Install from the Shopify App Store and authorize the requested permissions. You'll be redirected to your Beaconed dashboard, and your catalog will start syncing automatically. Step-by-step walkthrough lives in the Getting Started guide.
How long does the first product sync take?
A few minutes for small catalogs, longer for stores with thousands of products. You don't have to wait for the full sync — you can review and act on the earliest results as soon as they appear.
Do I need to change my Shopify theme?
No. Beaconed reads your catalog and writes optimizations back through Shopify's Admin API only after you approve them. We don't touch theme files or page templates.
How it works
What is the AI Readiness Score?
It's a 0-100 score per product that measures how understandable and retrievable your listing is for AI shopping systems. The score breaks down across structured data, description quality, image alt text, and a few other signals. Use it to decide which products to fix first.
Which AI systems does Beaconed optimize for?
ChatGPT (with web browsing), Perplexity, Google AI Overviews / Gemini, and Claude. The optimizations also help traditional search engines because they're built on the same structured-data and clarity signals.
Will Beaconed change my product descriptions automatically?
Not without your explicit approval. We draft suggestions; you review and apply them. You can approve one at a time or in bulk, and you can roll back any change.
Will this hurt my existing SEO?
It should help. The structured data, clearer descriptions, and richer metadata that improve AI visibility are the same signals traditional search engines use to understand your catalog.
Account, billing & support
What plans are available?
We have a free tier and several paid plans that scale with your catalog size and optimization volume. See the full breakdown on the pricing page.
How do I cancel?
Uninstall the Beaconed app from your Shopify admin and your subscription cancels automatically. Or open chat below and we'll handle it for you.
How do I get support?
Click the chat button above to message us in Intercom — we usually reply within a few hours during US business hours. You can also email info@beaconed.ai.
Help articles
Browse all →Billing and Plans
Everything you need to know about Beaconed pricing, billing, and subscription management.
Getting Started with Beaconed
Welcome to Beaconed! This guide will help you set up your account and create your first optimization.
Understanding Optimizations
Learn how Beaconed optimizations work and how to get the most value from them.
Team Management
Learn how to add team members and manage access to your Beaconed account.
Building with the Beaconed API?
Authentication, endpoints, and webhooks are documented in our developer reference.
Read API docs →